C&W offered 911 service contract

Written by La Prensa

Telecommunications consortium Mer Group-Cable & Wireless (C&W) has won the contract for implementing and managing Panama's new 911 emergency response system, reported Gaspar Tarté, ministro de Innovación Gubernamental.

The company's winning bid of $37 million was not the cheapest, falling between German company Siemens' offer of $27 million and Movistar-TriStar's $58 million bid.

Tarté said that the Comisión Técnica will now begin negotiations with C&W to settle the details of the contract, which will be subject to final approval by both C&W's board of trustees and the Cabinet.

The company will be responsible for recruiting and training personnel for the emergency service, known officially as the Sistema Único de Manejo de Emergencias (SUME) 911.

As in similar public emergency services, that staff will include emergency call center operators, paramedics and ambulance services, doctors and nurses and IT technicians who will maintain the SUME command center.

The minister explained that the decision-making process took into account C&W's experience in designing and implementing emergency response centers, its economic and financial profile, among other factors.